Privacy & Refund Policy

At Deetlefs Wines (Pty) Ltd., we respect your privacy and are committed to protecting the personal information you provide when using our website and online store.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your personal information.

By using the Deetlefs Wines website or placing an order through our online store, you acknowledge that you have read and understood this Privacy Policy.

1. What Personal Information Do We Collect?

When you purchase products from the Deetlefs Wines online store, we collect the personal information necessary to process and fulfil your order.

This may include:

  • Your name and surname
  • Billing and delivery address
  • Email address
  • Telephone or mobile number
  • Order and transaction information
  • Information required to process payments
  • Other information you voluntarily provide to us

We only collect information that is reasonably necessary to provide our products and services, process your order, communicate with you and improve your online shopping experience.

Information Collected Automatically

When you browse our website, certain technical information may automatically be collected, including your internet protocol (IP) address, browser type, operating system and information about how you interact with our website.

This information helps us understand how visitors use our website, maintain website security and improve the functionality and performance of our online store.

2. How Do We Use Your Personal Information?

We may use the information we collect to:

  • Process and fulfil your orders
  • Process payments and transactions
  • Arrange delivery of your purchases
  • Communicate with you about your orders
  • Respond to customer enquiries and requests
  • Provide customer support
  • Improve our website, products and services
  • Maintain website security and prevent fraud
  • Comply with applicable legal and regulatory requirements
  • Send marketing communications where you have provided the required consent

Deetlefs Wines will only use your personal information for legitimate and appropriate business purposes.

3. Marketing Communications

With your permission, we may send you emails about Deetlefs Wines, our wines, new products, promotions, special offers, events and other relevant updates.

You can unsubscribe from marketing communications at any time.

If you no longer wish to receive marketing emails, you can use the unsubscribe option included in our emails or contact us at info@deetlefs.com.

4. Your Consent

How Do You Give Consent?

When you provide personal information to complete a transaction, place an order, arrange delivery, process a return or otherwise use our services, we may collect and use that information for the purpose for which it was provided.

Where we require your information for marketing or another secondary purpose, we will obtain the appropriate consent where required by applicable law.

How Can You Withdraw Your Consent?

If you have previously provided consent and later change your mind, you may withdraw your consent to receive marketing communications or request that we review the continued use of your personal information.

To withdraw consent or make a privacy-related request, contact us at:

Email: info@deetlefs.com
Telephone: +27 23 349 1260

5. Sharing and Disclosure of Personal Information

Deetlefs Wines does not sell or trade your personal information.

We may disclose or share personal information with trusted service providers where this is reasonably necessary to operate our business and provide our services to you. This may include providers involved in:

  • Processing online payments
  • Delivering orders
  • Operating and maintaining our website
  • Website hosting and technical services
  • Customer communications
  • Website analytics and security

Where appropriate, we take reasonable steps to ensure that third-party service providers handle personal information securely and in accordance with applicable requirements.

We may also disclose personal information where required or permitted by law, regulation, court order or another lawful process.

6. Protecting Your Personal Information

Deetlefs Wines takes reasonable precautions to protect the personal information entrusted to us.

We use appropriate security measures and industry practices designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences and enhance your online shopping experience.

Cookies may also be used for website analytics, security and relevant marketing activities where applicable.

You can adjust your browser settings to manage or disable cookies. Please note that disabling certain cookies may affect the functionality of parts of our website.

8. Age of Consent

Our website and online store are intended for persons who are 18 years of age or older.

By using this website or purchasing wine through our online store, you confirm that you are at least 18 years old and legally permitted to purchase and consume alcohol in South Africa.

We do not knowingly collect personal information from persons under the age of 18.

9. Accessing, Correcting or Deleting Your Information

You may contact us if you would like to:

  • Request access to personal information we hold about you
  • Correct or update inaccurate information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where applicable
  • Ask questions about how your information is being used
  • Raise a privacy-related complaint

Please contact:

Deetlefs Wines (Pty) Ltd.
Email: info@deetlefs.com
Telephone: +27 23 349 1260

We will consider and respond to privacy requests in accordance with applicable South African legislation.

10. Changes to This Privacy Policy

Deetlefs Wines reserves the right to update or amend this Privacy Policy from time to time.

Any changes will be published on this page. Where appropriate, we may notify you of significant changes so that you remain informed about what personal information we collect, how we use it and how it is protected.

We encourage you to review this Privacy Policy periodically.

Refund and Returns Policy

At Deetlefs Wines (Pty) Ltd., we take pride in the quality of our wines and want you to shop with confidence.

We provide detailed information about our wines in our online store and take reasonable steps to ensure that your order is accurately packed and delivered.

If your order arrives damaged, defective or does not correspond with the product you ordered, please contact us so that we can assess the issue and, where applicable, arrange a replacement or refund.

11. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your name and order details
  • A description of the problem
  • Photographs of damaged products or packaging where applicable
  • Any other information reasonably required to assess the claim

Subject to the applicable terms and conditions, we will arrange an appropriate remedy, which may include replacing the affected product or issuing a refund.

12. Conditions for Returns

Where a return is required, the product should be:

  • In its original packaging where reasonably possible
  • Intact, except where the damage is the subject of the claim
  • Accompanied by the relevant order information

Products returned because of damage, defect or an incorrect order will be assessed before a replacement or refund is processed.

Please do not return products without first contacting us and receiving instructions from our team.

13. How to Request a Refund or Replacement

To report a damaged, defective or incorrect order, please contact Deetlefs Wines within 7 days of delivery.

Telephone: +27 23 349 1260
Email: info@deetlefs.com

Our team will review your request and advise you on the next steps.

14. Contact Deetlefs Wines

If you have questions about this Privacy Policy, our online store, refunds, returns or the handling of your personal information, please contact us:

Deetlefs Wines (Pty) Ltd.
Email: info@deetlefs.com
Telephone: +27 23 349 1260

We value your trust and are committed to providing a secure, transparent and reliable online shopping experience.

Deetlefs Wines — a South African wine legacy built on generations of family, quality and trust.